Service Terms & Conditions

Service Proposal Changes

A service proposal is valid for one month from date stated on cover sheet, after which I, David Relich (the service provider), withhold the right to amend any section of the said proposal. Signing this order confirmation and/or submitting the agreed commencement fee indicate full acceptance of these terms and conditions.

Payment

Custom made websites

A minimum deposit of 50% of the order value is required when confirming the order. This deposit is non-refundable. An invoice will then be issued to the payee for the amount paid. After designs have been agreed an additional 25% of the order value will be required. On completion of the project the final 25% of the order value is required.

The price of this project is subject to change until the information architecture/draft design and final content are agreed.

Completion invoice will be issued once all work is deemed complete. Payment of this invoice is due prior to the site going live.

Payments must be made by Payment Due date stated on the invoice otherwise they will be deemed overdue accounts.

Other Services

For web management and related services, payments are due in full by Payment Due date as shown on the invoice.

Web Hosting Service

A full payment is required before a customer’s account is created on the web server. Renewal fees are due on or before the Payment Due date shown on the invoice.

Overdue Accounts

The service provider has the right to charge a late payment admin fee of €30 if an outstanding invoice is past the due date for web hosting services. In case this invoice remains unpaid another 7 days from the day a late payment fee was applied, the service provider may turn off a live web site and any associated services. An additional administration fee of €30 will be incurred by you the customer to have the website switched back on.

All titles and goods remain the property of the service provider until full payment is received.

Additional Costs

Incurred costs for unexpected items such as transparency scanning, advertising costs, 3rd party software, Stock Photography, SMS text messages, e-commerce merchant account set-up and related fees will be confirmed and then invoiced to the client.

In the instance whereby the service provider is travelling substantial distances for meeting/training purposes, travel costs may also be incurred.

The service provider has the right to charge a disconnection fee if the client moves to another hosting company. This fee can be charged irrespective of how long the client is into their contract.

Domain Name

Domain names can be registered and managed on behalf of the service provider’s clients. The domain name will become property of the client as necessary so long as there are no overdue accounts.

Domain names will be released to the client free of charge so long as there are no overdue accounts. In the event of overdue accounts, the service provider is under no obligation to release said domains until all overdue accounts are paid in full.

Project Timescale

Delivery dates will be based on all required information being supplied by the client by agreed dates.

Permissions

Client grants the service provider, as co-developer, permission to refer to or display elements of or entire completed application, in electronic form or print form, for promotional, marketing or other business purposes.

The service provider, as website developer, has right to include their logo on any website they develop/co-develop for clients.
If permissions are denied or not agreeable, this may incur additional costs to your website.

Access

The service provider will supply email account and server information to the client or the client’s IT provider to facilitate email set-up. The service provider is not responsible for configuration or IT infrastructure used for email connectivity, but is happy to supply information needed by IT providers.

Supply of Information

All content supplied to the service provider will be in digital format.

The client must ensure that all material supplied to the service provider complies with International Copyright laws. The service provider will not be held responsible for any Copyright infringements caused by said content.

The service provider can issue the final invoice to the client if all design and development work is done but the client has not provided all the information to populate the site.

The service provider is not responsible for proof reading the content on client web sites. Proof reading is solely the client responsibility.

Privacy

The service provider is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, the service provider has put in place suitable physical, electronic and managerial procedures to safeguard and secure the information given to him.

General

The service provider is not responsible for any site that has been moved to another web hosting company.

The service provider is not responsible for the set-up of email services on any device other than a desktop computer or laptop (set up of email services on mobile phones, iPads etc. is not within the terms of this contract).